Privacy Policy

Last updated: January 1, 2025

Our Commitment

At Access Assured LLC, we're committed to protecting your privacy. We understand that account recovery involves sensitive personal information, and we take that responsibility seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

Information We Collect

Information You Provide Directly

When you use our services, you may provide us with:

  • Contact Information: Your name, email address, phone number, and mailing address
  • Account Recovery Details: Information about the account you're trying to recover, including email addresses, usernames, approximate account creation dates, and details about your access to recovery methods
  • Identity Documents: We may collect government-issued ID, utility bills, or other documents if required by email providers for specific identity verification steps that we assist you with
  • Payment Information: Billing details processed securely through our payment processor (Stripe). We don't store credit card numbers
  • Communications: Messages you send us via email, contact forms, or phone calls

Information We Collect Automatically

When you visit our website, we automatically collect:

  • Technical Information: IP address, browser type, operating system, and device information
  • Usage Data: Pages visited, time spent on pages, links clicked, and referring websites
  • Cookies: Small text files stored on your device to remember preferences and analyze site usage (see Cookies section below)

How We Use Your Information

We use the information we collect to:

  • Provide Our Services: Process your account recovery requests, communicate with email providers on your behalf, and guide you through recovery steps
  • Communicate with You: Send recovery updates, respond to inquiries, and provide customer support
  • Verify Identity: Confirm you have authorization to recover the account in question
  • Process Payments: Handle billing and payment for services
  • Legal Compliance: Meet legal obligations and respond to lawful requests from authorities
  • Improve Our Services: Analyze usage patterns, troubleshoot issues, and enhance user experience

What We Don't Do

  • We don't sell your data to third parties or advertisers
  • We don't use your information for unwanted marketing (we only send service-related communications)
  • We don't store account passwords once recovery is complete

Data Sharing and Third-Party Services

Service Providers

We share information with trusted service providers who help us operate our business:

  • Render: Website hosting and backend services
  • Stripe: Payment processing (subject to Stripe's privacy policy)
  • Microsoft 365: Email communications and document storage
  • Account Recovery Platforms: When working with providers like Google, Microsoft, Yahoo, or Apple to recover your account

When We Share Your Information

We may share your information when:

  • You Consent: When you explicitly authorize us to share information
  • For Account Recovery: When submitting recovery requests to email providers on your behalf
  • Legal Requirements: To comply with laws, court orders, or legal processes
  • Business Transfers: If Access Assured is sold or merged, your information may be transferred to the new owner

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmitted to and from our website uses SSL/TLS encryption
  • Access Controls: Only authorized personnel have access to personal information, limited to what's necessary for their role
  • Secure Storage: Sensitive documents are stored in encrypted, password-protected systems
  • Regular Audits: We regularly review and update our security practices

Disclaimer: While we take extensive precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Data Retention

We retain your information for different periods depending on the type:

  • Case Data & Guides: Retained while your case is active, then deleted or irreversibly anonymized within 30 days after inactivity or case completion. Guide links expire after 30 days.
  • Identity Documents: If collected for provider verification workflows, deleted within 30 days of case closure unless a longer retention period is legally required.
  • Communications: Contact messages and help requests are retained for up to 1 year for customer service purposes.
  • Payment Records: Kept for 7 years to comply with tax and financial regulations
  • Analytics Data: Anonymized usage data may be retained indefinitely for service improvement

You can request earlier deletion of your data by contacting us at privacy@accessassured.co.

Cookies and Tracking

We use cookies to improve your experience on our website:

  • Essential Cookies: Required for the website to function properly (e.g., form submissions, navigation)
  • Analytics Cookies: Help us understand how visitors use our site (anonymized data only)

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Data Portability: Receive your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications (we send very few)
  • Restriction: Request we limit how we use your data

To exercise these rights, contact us at privacy@accessassured.co. We'll respond within 30 days.

Children's Privacy

Our services are not directed to individuals under 18 years old. We don't knowingly collect personal information from children. If you believe we've inadvertently collected information from a child, please contact us immediately at privacy@accessassured.co so we can delete it.

California Privacy Rights (CCPA)

If you're a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: What personal information we collect, use, disclose, and sell
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: We don't sell personal information, so there's nothing to opt out of
  • Non-Discrimination: We won't discriminate against you for exercising your privacy rights

To exercise these rights, email privacy@accessassured.co or call us using the contact information on our website.

International Users

Access Assured is based in the United States. If you're accessing our services from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

U.S. data protection laws may differ from those in your country. We take steps to ensure your information receives adequate protection in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we'll notify you by:

  • Updating the "Last updated" date at the top of this page
  • Sending an email to the address associated with your account
  • Posting a notice on our website homepage

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Access Assured LLC
Email: privacy@accessassured.co
General Inquiries: support@accessassured.co

We'll respond to privacy inquiries within 30 days. For urgent matters, please indicate "URGENT" in your subject line.