Customer care for purchased materials
We can answer questions about your Access Assured order, downloads, and worksheets. We cannot act as a provider, access accounts, accept passwords, or give live troubleshooting.
We can answer questions about
- Accessing purchased materials.
- Download or delivery issues.
- Understanding worksheets and checklists.
- Billing questions.
- Which purchased file to open first.
We cannot do
- Logging into accounts.
- Contacting providers for you.
- Bypassing provider security.
- Guaranteeing recovery.
- Accepting passwords or verification codes.
- Providing live account troubleshooting.
Important: never email us passwords, verification
codes, security answers, government ID numbers, or private account
contents. If you believe an account is actively compromised, go directly
to the provider's official security resources.
Email Customer Care